FAQ
Welcome to Dashingpoint’s FAQ page — here you’ll find quick answers to our most common questions about orders, shipping, returns, and more.
If you can’t find what you’re looking for, our team is always happy to help at dashingpointt@gmail.com
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our collections, select your preferred items, choose your size and color, then click Add to Cart. Once ready, proceed to checkout and complete your payment securely.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shopify Payments.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping, so modifications are limited. If you need to cancel or change an order, please email us at dashingpointt@gmail.com within 2 hours of placing it.
🚚 Shipping & Delivery
Q: Do you ship across the United States?
A: Yes! Dashingpoint ships to all 50 U.S. states.
Q: How long does shipping take?
A: Standard delivery takes 3–7 business days, depending on your location. You’ll receive a tracking number once your order ships.
Q: Do you offer international shipping?
A: Currently, we focus on the U.S. market, but international shipping will be available soon. Stay tuned!
🔁 Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day returns from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Q: How do I start a return or exchange?
A: Email us at dashingpointt@gmail.com with your order number and reason for return. Our team will send you the next steps.
Q: Are returns free?
A: Return shipping costs are the customer’s responsibility unless the product arrived damaged or incorrect.
🧺 Products & Sizing
Q: How do I find my size?
A: Each product page includes a detailed size guide to help you choose your best fit.
Q: Are your products true to size?
A: Yes, our collections are designed for a modern, comfortable fit. If you’re between sizes, we recommend sizing up for a relaxed look.
Q: What materials do you use?
A: Dashingpoint focuses on premium fabrics that combine quality, comfort, and durability — ensuring every piece feels as good as it looks.
💳 Privacy & Security
Q: Is my personal information secure?
A: Absolutely. We use industry-standard encryption and Shopify’s secure payment gateway to keep your data safe.